Privacy Policy
Last updated: 9 November 2026
Who we are
Art By Shadi Ltd operates Shadi Fine Art Studio and the website www.shadishokoohi.com.
This privacy policy explains how we handle personal information when you visit our website, enquire about classes or artwork, submit a TikTok enquiry form, make a booking or purchase, or contact us directly.
Art By Shadi Ltd is the controller of the personal information it receives for these purposes.
For privacy questions or requests, contact:
shadi@shadishokoohi.com
Information we collect
Depending on how you interact with us, we collect:
• Your name and contact details, such as your email address or telephone number.
• Your city and preferred class location, where provided.
• Information you share about your enquiry, booking or artwork purchase.
• Delivery and billing details where needed to fulfil an order.
• Booking, order, payment confirmation and correspondence records.
• Technical information generated when you use our website, such as your IP address, browser information and page activity, depending on the technologies enabled and your privacy choices.
Our TikTok enquiry form asks for your first name, email address and city.
Please provide only information relevant to your enquiry.
Where information comes from
We receive information directly from you through website forms, TikTok enquiry forms, email, telephone, messages, bookings and purchases.
Some website information is collected automatically through Wix and any enabled website tools.
Payment and delivery services may provide information needed to confirm payments or fulfil orders.
How and why we use information
We use personal information to:
• Answer enquiries about artwork and classes.
• Explain class locations, availability, prices and booking arrangements.
• Follow up on the enquiry you have made.
• Manage bookings, purchases, payments, delivery and customer service.
• Maintain necessary business and accounting records.
• Protect our website and business against misuse.
• Understand and improve website performance, subject to applicable privacy requirements.
Submitting an enquiry, including through TikTok, does not subscribe you to advertising emails or class newsletters. We do not use enquiry details to send those messages.
We may send practical messages about a booking or purchase, such as confirmations, arrangements or changes affecting your booking.
Our lawful bases
We use personal information on the following bases, as applicable:
• Contract: to fulfil a booking or purchase, or take steps you request before entering into a contract.
• Legitimate interests: to answer general enquiries, manage relevant correspondence, provide customer service and protect our business.
• Legal obligations: to maintain records and comply with applicable legal requirements.
• Consent: where required for particular website technologies or other optional processing.
Where we rely on consent, you may withdraw it at any time. This does not affect processing carried out before withdrawal.
Service providers and sharing
Our website uses Wix services, including Wix CMS, Wix Bookings and Wix Pro Gallery. Other services identified on our website include Boom Form for forms, PayPal Button for payment functionality, and Usercentrics for cookie consent management. Depending on the features you use, these providers may process information needed to provide their services. We also use email and information-storage providers to manage correspondence, and delivery services where needed to fulfil artwork orders.
We share information only where needed for the purposes described in this policy.
Information may also be disclosed where required by law.
We do not sell your personal information.
TikTok processes information submitted through its platform under its own privacy policy and terms. This policy explains our handling of the enquiry information we receive from TikTok.
Some providers operate internationally, so information may be processed outside the United Kingdom. Where a transfer requires protection under UK data protection law, appropriate safeguards must apply. You may contact us for details relevant to your information.
How long we keep information
If your enquiry does not lead to a booking or purchase, we retain the enquiry details for up to six months after our last contact, then securely delete them.
For bookings and purchases, we retain information for as long as needed to provide the service, handle relevant queries or disputes, and meet applicable accounting and legal requirements.
Retention depends on the type of record and its purpose. You may contact us for further details.
Cookies and website technologies
Our website uses cookies and similar technologies for website functions and may use additional tools for analytics or advertising.
Where consent is required, optional technologies should only operate after you have agreed. Reading this privacy policy or continuing to browse does not, by itself, give that consent.
You can manage cookies through your browser and any cookie controls available on the website. Blocking essential cookies may affect website functions.
Other services linked from our website have their own privacy policies.
Security
We take reasonable steps to protect personal information and limit access to those who need it for the purposes described above. No online service can guarantee absolute security.
Your rights
Depending on the circumstances, you may have the right to:
• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion.
• Restrict or object to processing.
• Receive or transfer information in a portable format.
• Withdraw consent where processing relies on consent.
These rights are subject to applicable conditions and exemptions.
To make a request, email shadi@shadishokoohi.com. We normally respond within one month, subject to any lawful extension. We may need to confirm your identity.
You may also complain to the UK Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/
Changes to this policy
We will update this policy when our practices change. The date at the top shows when it was last updated.